SHIPPING POLICY
Shipping Information
AARON M AURA aims to make every delivery as smooth and reliable as possible. Orders will be shipped to the delivery address entered by the customer during checkout.
Before completing your purchase, please check that your name, delivery address, phone number, and other contact details are complete and accurate.
We currently require a valid physical delivery address and are unable to ship to P.O. Boxes.
AARON M AURA cannot be held responsible for delivery issues caused by incorrect or incomplete information provided at checkout. If an order is returned to us because of an incorrect address, unsuccessful delivery, or circumstances relating to the recipient, an additional delivery fee may be required before the parcel can be sent again.
Changing Your Delivery Address
Need to update your delivery address after placing an order? Please contact us at admin@aaronm.my as soon as possible, preferably within 12 hours of placing your order.
We will do our best to make the requested change before your order is prepared for shipment.
Once an order has been packed, processed, or handed over to our delivery partner, we cannot guarantee that the shipping address can still be changed.
If additional courier or re-delivery charges are incurred as a result of an address change after dispatch, these charges may be the responsibility of the customer.
Estimated Delivery Time
Most orders are expected to arrive within approximately 2–5 working days (Monday to Friday) after processing and dispatch.
Please note that this is an estimated delivery timeframe rather than a guaranteed delivery date.
Delivery may take longer during public holidays, promotional periods, periods of high order volume, severe weather, courier disruptions, or other circumstances outside our reasonable control.
Deliveries are generally completed during normal working hours on business days.
Order Tracking
Once your parcel has been prepared, dispatched, and collected by our delivery partner, tracking information will be provided where available.
You may receive shipping and tracking updates through email, SMS, a mobile application, or another contact method associated with your order.
After receiving your tracking number, please allow some time for the courier's tracking system to register and display the latest shipment information.
Delayed Deliveries
We work to ensure orders reach our customers within the estimated delivery period. However, occasional courier or delivery delays can happen.
If your parcel appears to be significantly delayed, please contact us. Our team will assist you in checking the available tracking information and delivery status.
Returned & Re-delivered Parcels
If a parcel is returned to AARON M AURA because of an incorrect or incomplete address, an unsuccessful delivery attempt, or another recipient-related issue, we may contact you to arrange re-delivery.
Additional shipping charges may apply. Where applicable, we will inform you of the charges before arranging another shipment.
Updates to This Policy
We may revise this Shipping Policy when necessary to reflect changes to our delivery services, courier arrangements, operational practices, or other relevant requirements.
The latest version of this Shipping Policy will be made available on our website.